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Exchanges & Refunds

Caleb’s Lighthouse requires that buyers pay a 20% restocking fee if they wish to return an item or cancel an order after the order is in processing. Please e-mail us if you have any questions concerning colors, sizes or shapes before you order. We would be more than delighted to offer you our advice and expertise to assist you in choosing the colors, sizes or shapes that you are looking for. This fee will be waived if the item shipped was not the item that was ordered, or if the item was damaged during shipping.


Return Authorization & Restocking Fees

All returns must be authorized in advance & the RMA number must be clearly marked on the outside of the shipping carton. We offer conditional 14-day money back guarantee for most items. The conditions include non-refundable items and restocking fee. Why restocking fee? We do not want to profit by selling low-quality products and charging high restocking fees. However, restocking fees become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned in non-resalable conditions, we can no longer use or resell them. If not paid by those who returned them, the additional costs need to be "shared" by others, which we believe is not fair. We choose to keep our prices down by charging a restocking fee to non-defective, non-fault returns. We try to keep the restocking fee as low as possible and in line with the cost associated with the return. All sales are prior to past sales.


Non-Refundable Items

The following items are not refundable even if returned within the time limits:
  • Shipping charge
  • Special order
  • Any items that are defaced or physically damaged by end-users
  • Any product returned without the original package that cannot be verified as our products
  • Any items returned after 14 days
  • Any items returned without RMA number and authorization

We reserve the right to check the condition of the returned items before issuing a refund.  Items with 20% Restocking Fee (Must be returned in 14-days).

20% Restocking fee is applied to most items. Including items that are returned unused and in resalable conditions at full prices. We reserve the right to inspect the product and confirm the defectiveness before issuing a refund. Items that are returned due to our shipping error; we reserve the right to confirm the error.

A restocking fee is applicable whenever the return is due to such reasons as:
  • Wrong item ordered
  • Wrong size ordered
  • Wrong color ordered
  • Wrong finish ordered
Besides restocking fee, Caleb’s Lighthouse charges the following service fees if applicable:
  • Standard s/h charge and insurance rate applies for Cross-shipping fee
  • Shipping fees


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Calebs Lighthouse
1231 Jungermann Road - St. Peters, MO 63376
(877) 510-2323 (Orders taken between 10AM - 3PM CST)